How do I book an appointment? Appointments can be booked online, by phone, or by contacting your stylist directly.
Do you accept walk-ins? Walk-ins are welcome when availability allows, but appointments are recommended.
Do all stylists offer the same services? Not always. Some stylists specialize in certain services like blonding, extensions, or men’s cuts. Ask when booking if you’re unsure.
Can I request a specific stylist? Yes! You may request a stylist, or we can match you with someone based on your service needs.
What if I don’t know what to book? Contact us and we’ll help guide you to the correct service or stylist.
Color & Blonding Services
Do I need a consultation before color services? Consultations are recommended for major color changes or first-time guests.
How long do blonding appointments take? Blonding services typically take 2–4 hours depending on hair length, thickness, and goals.
Can I go blonde in one appointment? Sometimes, but darker hair or previously colored hair may require multiple sessions to maintain hair health.
How often should I maintain my blonde? Most guests return every 6–12 weeks depending on the desired look and maintenance level.
Do toners/glosses fade? Yes. Toners and glosses gradually fade and usually need refreshing every 4–8 weeks.
Haircuts & Styling
How often should I get a haircut? Most guests visit every 6–10 weeks depending on style and hair growth.
Do you offer blowouts or wash & style services? Yes! Blowouts and styling services are available for everyday or special occasions.
Do you do men’s haircuts? Yes, select stylists offer men’s cutting services.
Special Occasion & Event Hair
Do you offer prom or special event hair? Yes! We recommend booking early during busy seasons.
Should I come with clean or dirty hair for event styling? Clean, dry hair from the day before typically styles best unless your stylist advises otherwise.
Waxing Services
What waxing services do you offer? Services may include brow, lip, chin, and facial waxing. Availability depends on stylist.
How long should hair be before waxing? Hair should generally be at least ¼ inch long for best results.
Salon Policies
What is your cancellation policy? We kindly request at least 24 hours notice for cancellations or reschedules to avoid fees.
What happens if I’m late? Arriving late may shorten or require rescheduling your appointment depending on availability.
Do you offer refunds? We do not offer refunds on services, but we gladly make adjustments within a reasonable timeframe.
Pricing & Payment
Do all stylists charge the same price? Pricing varies based on stylist experience, time required, and services performed.
What forms of payment do you accept? Most salons accept cash, debit, and credit cards.
Is gratuity included? Gratuity is appreciated but not required.
Hair Health & Maintenance
How can I keep my color looking fresh longer? Use professional shampoo, avoid excessive heat, and follow stylist recommendations.
Can damaged hair be repaired? While damage can’t be reversed, treatments and trims can greatly improve hair health and appearance.
Kids & Guests
Do you offer children’s haircuts? Some stylists offer children’s services — ask when booking.
Can I bring guests or children to my appointment? Space and safety considerations vary, so check with the salon beforehand.
New Guest Questions
What should I expect at my first appointment? Your stylist will discuss your goals, hair history, and maintenance expectations before beginning your service.
Should I bring inspiration photos? Yes! Photos help ensure you and your stylist share the same vision.
